Minor Fieldtrip...

          Last September 22, 2010, we had our Minor Fieldtrip in Sutherland Global Services Davao located in Building B, Luisa Complex, Jacinto Extension , Davao City.


              What I learned?


Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with nearly twenty years of experience in the customer management space. This is an international company call center. I learned that this company has three buildings: Luisa (main production building); the recruitment / application / training building; and the new built extension building (another production building, gym, nap area, and internet cafe).

I also learned that they use a Wyse technology. They use computer unit with monitor but without the system unit. The Wyse are connected to main switches . They also have automatic alarm in every their system so they could easily detect unit failures. They operate 24/7 and they have head engineers who monitor the system manually from time to time.


              What I liked?

I liked the alternative technology they use. I also liked the extra rooms they build like the gym, nap room and internet café.


              What I didn’t liked?

I didn’t liked when I haven’t talk to their head engineers that morning because they had a meeting.